EDI 869 transaction set can be useful in requesting all important information related to a complete purchase order, selected line items on the purchase order, or selected product/service on the purchase order. An inquiry may be made for entire or partial part of the items pertaining to the following:
- Customer Orders
- Customer’s Unshipped Items
- Customer’s Shipped Items
An EDI 869 – Order Status Inquiry document is organized into data and segment elements. A segment can contain at least one data element. Each data element contains a data field. Data elements can include vendor number, purchase order number, and contents of the order, identical to a paper order inquiry. There are an infinite number of possibilities available for a company to include data on an 869 Order Status Inquiry. There are an infinite number of possibilities available for a company to include data on an 869 – Order Status Inquiry.
The 869 Order Status Inquiry is transmitted to the supplier by the trading partner. After the 869 Order Status Inquiry is received, a 997 Functional Acknowledgement is sent back from the transportation provider indicating that the Order Status Inquiry was successfully received. The supplier will respond afterwards with an 870 Order Status Report.