Nordstrom recently announced its plans to invest approximately $40 to $45 million in technology upgrades next year, maintaining its level of IT spend year-over-year.
Over the past year, the luxury department store has been heavily focused on evolving its multi-channel business. This focus has clearly paid off, since the luxury department store most recently reported in its latest quarter that sales for its online Nordstrom Direct business increased 16.4 percent.
The department store also has recently updated its inventory platform, so online orders could be fulfilled from the stores or any Nordstrom location.|
According to Blake Nordstrom, President and Director, Nordstrom, “This continues our ongoing effort to improve our customers’ experience by providing them with greater access to more of our inventory whenever and however they want to shop.”
Nordstrom continues, “For the customer to go online and be able to leverage the entire inventory throughout the company represents tremendous opportunities. There’s significant learnings that are coming from this about our allocation of inventory and, again, our supply chain, but we view it as a real positive and view it as another confirmation on behalf of the customer in the feedback that they’re giving us that this multi-channel strategy is super important to our future growth.”