POS Data Collection & Analysis

Earnings Retail Sales Earnings Housing Market Retail Sales Home Sales Retail Home Depot Consumer Confidence Retail Spending EDI 852 Home Depot Domestic Retailers EDI 852 Consumer Confidence Accelerated Analytics Labor Market Economic Index Lowe's Increasing Sales POS reporting supply chain Walmart Lowe's Macy's Retail Sales Figures Walmart Holiday shopping Macy's Forecasting Retail Spending Economic Forecast Supply Chain Inventory Management Kohl's pos reporting retail Retail Announcement Acquisitions Dollar General NRF Omnichannel consumer spending Customer Satisfaction Dollar General Family Dollar Family Dollar National Retail Federation Target DIY Kohl's Nordstrom Nordstrom Target Dillards Home Improvement out of stock Dollar Tree Manufacturing Index Sears Accelerated Analytics Dollar Tree Executive Appointments home improvement retailers omnichannel POS Analysis Retail Executives weather analysis Costco department stores JC Penney Costco Digital Retail Dillards Inventory Management JC Penney online shopping Amazon DIY Holiday Sales in stock Retail Forecast Sears Walgreens CVS Fred's Fred's Manufacturing out of stock Walgreens 2016 Holiday Sales CVS Forecasting JC Penney's JCPenney POS data Wal-Mart Beauty Industry brick and mortar retail stores Census consumer buying behavior Dillard's Hudson's Bay IT Spending key performance indicators for retail NRF Survey retail sales growth Rite Aid Rite Aid Saks Supply Chain Metrics The Home Depot Wal-Mart Collaboration comparable sales increase consumer shopping behavior fourth quarter sales GDP GDP Hudson's Bay Inventory Lowes Macys Office Depot Retail Link Retail Link Saks Sell-Thru Staples acquisition apparel industry Beauty Vendors Belk business intelligence in retail Census Customer Satisfaction DIY market eCommerce Economy Growth in retail sales Increasing Sales L'Oreal manufacturing NRF Office Depot OfficeMax retail pos reporting retailers stocks Sell-Thru Sephora Staples us economic growth 2014 Holiday Sales Belk Black Friday Bon-Ton Category Management cyber monday Digital Retail Estee Lauder Gap GMROI Holiday Season holiday spending home building Housing Market JC Penney's Kohls Kroger Retail growth Retail POS same store sales SKU Analysis Store Closures 2013 Holiday Sales 2014 Holiday Sales Amazon Amazon Prime Ascena Best Buy Canada consumer expectations Consumer Holiday Spending Survey consumer saving Cosmetics Coty customer experience Discount Retailers Easter Fossil Gap Home Depot Inc In Stock IT Spending luxury brands Macys Major Retail Chains Nation Retail Federateion Online retail sales Online slales personal finances rebounding housing market Retail Industry Retail POS data retail survey Retail Trends retailers Rona Sales sales growth second quarter earnings Sell-Through Sephora social networking stock market Supervalu Terry Lundgren The National Retail Federation U.S. Economy Ulta Ulta US Dollar 2015 sales forecast Accelerated Analtyics Ace Hardware Ace Hardware Albertsons Amazon.com Anastasia Apparel Sales Ascena Big Lots Bloomingdales Bon Ton Build vs. Buy Calculating Sell-Thru CConsumer Confidence clothing coalition loyalty prorgam Collaboration consumer caution consumer optimism Consumer Spending Report CPFR DDSN Dick's Sporting Goods discounts Disney earnings per share e-commerce economic growth expansion fashion trends Fed FedEx first quarter sales Fossil Growth GXS health and beauty Home Depot Mobile app home price appreciation Homedepot.com household improvements Housing construction Hudson Bay innovation lab In-Store Sales Inventory Shrink inventory to sales ratio J.C. Penney JCPenney Co Inc job cuts job growth labor market leading economic index LLowes Lord & Taylor Lowe's Home Depot LVMH manufacturing index Millennial mobile sites Mother's Day shopping National Hardware Show OfficeMax Online Apparel online returns online sales Price Waterhouse Cooper product assortment professional customers Q3 earnings quarterly earnings refund money Retail Blog retail expansion retail news retail replenishment Retail Reporting retail technology Ross Stores Safeway Sales Strategy Sam's Club Sam's Club Sell-Thru infographic specialty stores spring sps commerce stock decline Store Closures suppliers Swarovski Tax Return technology The Gap The National Association of Home Builders Toys R Us Tractor Supply Tractor Supply Trade Promotion Twitter UPS US Bureau of Labor Statistics US consumer confidence US housing US Spending monitor Vera Bradley Vera Bradley wage growth Weeks of Supply Whole Foods WWD 2014 sales 2015 2016 election 2016 Holiday 2016 holiday sales 2017 Forecast 4th of July AAFES AAFES AAPEX AcneFree ACSI advertising afterBOT agile technology Air Force Albert Liniado Alberta Amazon Echo Amazon Membership Amazon Prime Monthly Amazon Stock Price Ambi American Apparel American Express Anastasia Beverly Hills anti-aging products aparel returns apartment construction Apparel Fit Apparel Sizing Army Asia-Pacific market athletic apparel Auction Auction.com back to school Bank of America Merrill Lynch Bankruptcy Barnes & Noble baseball bback to school Bealls Beuaty Big Show Bipartisan Congressional Trade Priorities and Accountability Act of 2015 BJ's BJ's Black and Decker Blogroll Bloomingdales Bluemercury body care Bon-Ton brand value brand winners branding Branding Brands Mobile Commerce Index brick and mortar stores Briitish Columbia building permits Bull Whip Effect Bullwhip Effect business investment buying conditions Calculating Sell Through Calculating Sell Thru Calculating Sell-Through California market research Canadian Tire Capital Business Credit capital spending Category Management category management in retail ccustomer experience CEO Confidence CeraVe chief information security officer chocolate sales Christmas Christmas creep Circuit City CISO Classroom Retail Clinique CMO Columbus Ohio Commerce Department Commissary consumber price index Consumer Fuels survey Consumer price index Consumer survey Contribution Cost Comparison Cost of Storm costs CPFR CPG Craftsman Craftsman Tools curbside pickup custom catalogs customer service Data Analytics data protection Deals delayed merchandise shipments delivery Deloitte annual holiday consumer spending survey demand demand driven demand driven planning Demand Driven Supply Chain demand planner demand planning demographic growth demographic trends Department of Energy desktop spending digital channnel Digital Garage discretionary spending Disney Dollar Tree Growth Doug McMillon early season deals earnings decline earnins forecast Easter Sales Easton Town Center ecommerce expert Economic Health e-coomerce ECR. efficient consumer response employment rates energy efficiency Energy Star Parttner Exxon Mobile's Facebook favorite retailer Fed fiscal year Fittery Fittery.com Five Below Flipside Foot traffic footwear forecast foretelling construction Fourth of July fragrance Free Two-Day Shipping French gas prices general merchandise GfK global competitiveness Global Retail Manufacturers and Importers Survey GMROI go to market strategy Goldman Sachs graduation gifts graduation spending grand bazaar shops gross margin GS1 Connect Gucci Guess H & M H&M Halloween forecast Halloween retal sales hardlines harris poll Harvard Business Review healthcare Hershey and Mars hhome improvement retailers High Hire employees holiday season hiring HoloLens home depot link home remodeling homedepotlink Homeowners household expenses housing recession HRC Advisory Hudson Bay hurricane Hurricane Erika import cargo imports In A Snap increased sales Industrial Production inlation in-store analytics In-Store Partnership Interline Brands Inc International Council of Shopping Centers InterTrade Investor Conference Call IPO IRI J.C. Penny J.Rogers Kniffen Jan Kniffen JCP JD Power JDA JDA Software Group Jonas Jouviance June retail Kate Spade Kmart Kroger Kurt Jetta labor regulations LIRA lLowe's logistics Logistics Companies lower gas prices lowe's business credit Lowe's Canada Lowe's Home Improvement Lowesforpros.com loyalty programs Luxury Retailers Luxury Sellers Macy's Easton Macys Marketplace Macy's net income Macy's shares mall Malls marketing marketing strategies Mary Lou Kelley Mavcy's May Retail Menard's merger Metrostudy Mexico Mike Duke military resale military retail millenials Mintel Mobile Video MRO multi-family units National Association of Realtors national economy net eranings net sales increase New Home Buyers new job creation New StoresDeep Discount Retailers Nike NNational Association of Realtors NNational Retail Federation Nordstrom Rewards accounts North American Retail Hardware Association off-price retailers Old Navy Olympics omnichannel shoppers Omnichannel study omnichannel value Onatrio Onichannel shopping online commerece online ordering online revenue online spending oomnichannel OOS OpenText operational efficiency Outsourcing Overregulation P&G Parlux Pending Home Sales Index Performance Sports Group Personal Accessories pharmacy plan o gram Planalytics plenti program POG pokemon pokemon go pop-up Port Gridlock pos reports Prada pre-production inventories presidential election previuosly owned homes price elasticity Price Waterhouse Coopers PricewaterhouseCoopers Prince index private label Proctor & Gamble profit Promise Organic purchase behaviors Purchasing Manager's Index purchasing reports quarterly sales forecast Quebec Ralph Lauren Rate the economy Recession remodeling requisition lists Retail Analysis retail analytics retail awards retail brands Retail Companies retail concept retail continuity planning retail dashboards Retail Data retail foot traffic Retail Industry Leaders Association retail jobs Retail marketing retail out of stock retail partnership retail results Retail Returns retail sales trends Retail Sell Through Retail Sell Thru Retail Sell-Through Retail Sell-Thru retail spending index retail store Retail strategies Retail Traffic retail trens return data RMHC Ronald McDonald House Charities Roony Shmoel Ross Stores rretail sales growth sales and inventory sales decline sales drop sales traffic same-store comparison Saskatchewan SBT Scan Based Trade school supplies Sears Craftsman security Sell-through infographic Sell-Thru percentage shipment delays shipping rate incraese shipping rate increase Shiseido ShopKo ShopKo Short-term interest rates showroom shrink Single-Family Homes single-family housing markets single-family units skincare slowing tourism Sluggish Retail Traffic Small Business Small Business Owners smartphones Snapchat Soars Southern Living specialized retailers Sporting Goods Sports Authority Spring Balck Friday Spring Sales St Patriicks Day Staffing Staffing Agencies Staffing CHallenges Stage Stores Stanley Stanley Black and Decker Stock stock out Stoner Stoner Store Expansion store pickup store repositioning store traffic store walk Storm Impact Strategy supplier lead times supply Swarovski Sycamore Partners tablet TABS Analytics targeted collaboration Team USA technology spending Terry Lundgren Thanksgiving weekend shopping The Conference Board The Farnworth Group The Home Depot Q4 The Home Depot Results The US Census Bureau The US Environmental Protection Agency TJX companies top brands total digital transformation tourism Toys R Us Trading partner portals transactions transportation delays Tropical Storm Erika Twitter Ulta Baeuty Under Armour Unemployment rate United Parcel Service US Census Bureau reports US Consumer sentiment US Dollar exchange rate US Labor Costs US Postal Service US Spending index value retailers Vanity Capital Vera Bradley Inc virtual reality Von Maur Von Maur Voxware VVera Bradley w Walmart revenue Decline Warehouse workers watches Weak Retail Traffic webroom Westfield Wilma Schumann winter holiday Winter Storm Worldwide Enterprises WOS Year-End Sales Younique
Blog Index
The journal that this archive was targeting has been deleted. Please update your configuration.
« The Home Depot Q4 2014 Investor Conference Call Notes | Main | Hudson's Bay Company Expands Real Estate Ventures »

Analyzing Retailer POS Return Data Critical for Customer Satisfaction in Omnichannel Age 

Retailers are striving to minimize return rates and maximize customer satisfaction. In a recent survey from Voxware, it was revealed that 57% of consumers are returning items they purchased online. 42% noted the products they received were in the wrong size or color and 15% said they received the wrong product altogether. Nearly 20% of consumers say they received an incorrect item a second time.

By analyzing return data, retailers can gain a better understanding of consumer preferences and behavior, as well as survey their internal supply chain and warehousing abilities.

Retailers are focusing heavily on omnichannel. Customers expect to buy what they want, how they want, when they want and have it delivered quickly to wherever they want them. Consumers can order online and pick up in a store, order from a brick and mortar store and have it shipped to them or the store, and order directly online. This requires store operations to effectively manage picking and shipping, turning each store into a warehouse.

Retailers need to analyze their business processes though POS and return data to drive sell-through velocity, margin improvements and customer loyalty.

While customers may be willing to forgive retailers after one return experience, 45% of respondents stated that they have limited their shopping with the retailer – both online and in-store after a second return.


Resources: Retail Touchpoints, Multichannel Merchant

Reader Comments

There are no comments for this journal entry. To create a new comment, use the form below.

PostPost a New Comment

Enter your information below to add a new comment.

My response is on my own website »
Author Email (optional):
Author URL (optional):
Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>